SF: She said she needed to escalate and speak to her managers, she put me on hold for 12/15mins, she said she’d checked, it wasn’t the plan, Sasha should go to Farnham Rd and I should tell her that.

SF: She said she needed to escalate and speak to her managers, she put me on hold for 12/15mins, she said she’d checked, it wasn’t the plan, Sasha should go to Farnham Rd and I should tell her that.