PM: It didn’t help the situation at all, if anything like that would start to occur now I could have passed it over to a manager on site, that wasn’t available. I totally regret my role in that, it wasn’t helpful and we lost sight of the person we were trying to help

PM: It didn’t help the situation at all, if anything like that would start to occur now I could have passed it over to a manager on site, that wasn’t available. I totally regret my role in that, it wasn’t helpful and we lost sight of the person we were trying to help