PC: Yes, if we were getting lots of cases escalating because we didn’t have consistency we’d review that mix SJ: You’ve described the use of Rio, but we’ve heard it was in use at the time but people weren’t able to input… is it being used effectively?

PC: Yes, if we were getting lots of cases escalating because we didn’t have consistency we’d review that mix SJ: You’ve described the use of Rio, but we’ve heard it was in use at the time but people weren’t able to input… is it being used effectively?