OM: so she was a bit distressed. I remember she was holding scissors so no-one could get close to her, she allowed me to talk to her. Because of my working relationship with her I was confident I could talk to her, we sat down and talked and I got the scissors back

OM: so she was a bit distressed. I remember she was holding scissors so no-one could get close to her, she allowed me to talk to her. Because of my working relationship with her I was confident I could talk to her, we sat down and talked and I got the scissors back