MS: absolutely, but its all about how its framed to her and how its explained to her. If its explained its not about you Colette, it’s not you that’s failed, its about our service. Its how its framed and repeatedly framed to her will have an impact on her

MS: absolutely, but its all about how its framed to her and how its explained to her. If its explained its not about you Colette, it’s not you that’s failed, its about our service. Its how its framed and repeatedly framed to her will have an impact on her