ES: I talked to the family, talked to managers and the staff, I spent time with Danny and the staff, I did a training day on the principles of positive behaviour support, developed a first draft of the PBS programme, got people together to modify the plan…

ES: I talked to the family, talked to managers and the staff, I spent time with Danny and the staff, I did a training day on the principles of positive behaviour support, developed a first draft of the PBS programme, got people together to modify the plan…