Her name was Gloria

Today, 17 September 2013, two serious case reviews are published, one into the death of four year old Daniel Pelka who lived in Coventry and the other into 81 year old Gloria Foster who lived in Surrey. This post will introduce serious case reviews, introduce Gloria, précis the circumstances around her death and discuss societal attitudes to the […]

Social media as a vehicle

Earlier this week I shared a post, and a slideshare, that was talking about why people need to start taking notice of socia media, if they’re not doing so already. This post shared some of the arguments given for ignoring social media and pointed out, quite simply, that the ostrich approach of head in sand […]

What is service design?

I’ve been playing around with the idea of writing this post for a while, well I guess on and off for about a year! What started as a wish to understand more has, if I’m really honest, progressed into a minor irritation at the lack of clarity and then just before Christmas I had a […]