Positive giving

I’m going to start this post with a disclaimer! I don’t know an awful lot about fundraising, or charitable giving so I’m not offering this post as some sort of expert advice. I am however interested in the potential of social media to share messages or build a narrative, and thought I’d share my personal […]

Ticket booking with First Great Western – step two

A couple months ago I blogged some feedback about the new First Great Western online booking system. I also blogged about one particular member of their staff who I felt had dealt with me, and my fellow tweeters, particularly well – Ollie.┬áSince then I have received lots of tweets and comments from fellow train users, […]

How to handle disgruntled customers – Ollie style

Last night I reached my tolerance of the First Great Western website’s new booking system and fired out a despondent tweet venting my frustration. You can read more about the concerns I have with this new system and the apparent lack of user testing (because I refuse to believe that anyone did test it) on […]

Twitter etiquette MT – the responses

Earlier today I posted a blog post about modified tweets, MTs. What followed surprised me no end, there was a really engaging conversation on Twitter. Lots of people agreeing, disagreeing, asking for more information, offering alternative views. I’ve done by best to capture the thoughts that people offered and group them according to themes: How […]

Twitter etiquette – modify this? #MT

I’ve been blogging recently on this site about social media and how it can support engagement if done well. This morning I posted a slightly ranty tweet that went as follows: This wasn’t particularly subtle, it wasn’t meant to be. It also wasn’t actually directly at one individual in their own right, but a small […]

Life after Bobby: the first 100 days

It’s 101 days since Dad died today, I’d been thinking about this (non)-anniversary all week and was fully aware of it yesterday but couldn’t bring myself to concentrate long enough to write this post then. I’m confident Dad would appreciate the quirk of it being 101 days anyhow. So I’m going to keep this short […]

Social media and citizen engagement

Over the past week I’ve blogged an argument as to why people should be taking notice of social media and have also worked up a discussion of the analogy of social media as a vehicle, so today I thought it was time to consider what journey the social media vehicle could take us on, and […]

Social media: why you should take notice

Back in October I facilitated a workshop at the National Children and Adult Services Conference in Eastbourne. NCASC 2012 brought together leaders from across health and social care in the UK to discuss, debate, learn and network around the pressing topics of the day. There was much talk of the challenging financial situation, the (then) […]

When time is limited

When someone is told (or they decide) that their time is limited, at somewhere or something, I’ve observed an almost primal attempt to do more, fit more in, go further or faster, squeeze maximum effort into the remaining time; that or an almost instantaneous acceptance that time is limited so there’s not much point trying […]

Reaching critical mass? Social media at #NCASC

Last month I attended my fourth National Children and Adult Services Conference #NCASC in Eastbourne. The first time I attended in 2009 was to launch the resources from Safety Matters, an action research Change Project I’d been running at RiPfA focusing on adult safeguarding. We had a session in Harrogate presented by myself and a […]