A South Devon micro-adventure #1

This morning Martin Howitt commented on twitter that he was brainstorming where to take Ann Kempster when she visited him later this week. It has prompted me to share this blog post that I started months ago but never got around to finishing. They may end up with other plans but I’ll feel good for […]

Ticket booking with First Great Western – step two

A couple months ago I blogged some feedback about the new First Great Western online booking system. I also blogged about one particular member of their staff who I felt had dealt with me, and my fellow tweeters, particularly well – Ollie.┬áSince then I have received lots of tweets and comments from fellow train users, […]

How to handle disgruntled customers – Ollie style

Last night I reached my tolerance of the First Great Western website’s new booking system and fired out a despondent tweet venting my frustration. You can read more about the concerns I have with this new system and the apparent lack of user testing (because I refuse to believe that anyone did test it) on […]

Ticket booking with First Great Western #feedback

I had a moment this evening, a little one, where my frustration peeked when I went to book my train tickets for next week. I try not to book with The <insert mode of transport>line because they are explicit in their charges of a booking fee and a credit card transaction fee. Of late I’ve […]

Another trainline fail

Booking train tickets is the bane of my life. I’m very lucky in that I have someone who can help book my travel if I’m organised far enough in advance to ask them to do so, however the reality is I’m not always as organised as I’d like – especially when I’m trying to juggle […]