Can social media improve service quality? #NCF2014

Last week I had the absolute pleasure to attend #NCF2014, the annual conference of the National Care Forum. This year’s conference saw a room full of Chief Execs, Trustees and colleagues from care provider organisations debating the eternal question of how best to focus on Bringing Quality to Life. The conference opened with this film, made […]

Social media metrics: reach ≠ quality

I need to start this post by confessing that I’ve been wanting to use ≠ in a post for ages. For anyone who is thinking it’s a typo, it’s not it’s actually the symbol for *does not equal*, so indulge me with my quirk if you will and keep reading – anyone who got here already. […]