Can social media improve service quality? #NCF2014

Last week I had the absolute pleasure to attend #NCF2014, the annual conference of the National Care Forum. This year’s conference saw a room full of Chief Execs, Trustees and colleagues from care provider organisations debating the eternal question of how best to focus on Bringing Quality to Life. The conference opened with this film, made […]

Celebrate what you want to see more of in life! #BestbyWM

This pithy maxim was recently featured in the introduction of a blog post from the wonderful Dan Slee following the launch event of Best by West Midlands. The Best by West Midlands White Paper is available for download or you can visit their microsite. Commissioned by Improvement and Efficiency West Midlands (IEWM) and produced by comms2point0 the […]

Any innovative uses of Direct Payments for Carers?

Context I’ve been following the work of the Social Care Evidence in Practice project at LSE for some time now. Established with a focus of getting researchers and practitioners to work closer together, to break down barriers and explore how each other’s roles are complimentary to the work, recently they have agreed to fund a […]