Ticket booking with First Great Western – step two

A couple months ago I blogged some feedback about the new First Great Western online booking system. I also blogged about one particular member of their staff who I felt had dealt with me, and my fellow tweeters, particularly well – Ollie.┬áSince then I have received lots of tweets and comments from fellow train users, […]

How to handle disgruntled customers – Ollie style

Last night I reached my tolerance of the First Great Western website’s new booking system and fired out a despondent tweet venting my frustration. You can read more about the concerns I have with this new system and the apparent lack of user testing (because I refuse to believe that anyone did test it) on […]

Ticket booking with First Great Western #feedback

I had a moment this evening, a little one, where my frustration peeked when I went to book my train tickets for next week. I try not to book with The <insert mode of transport>line because they are explicit in their charges of a booking fee and a credit card transaction fee. Of late I’ve […]