Can social media improve service quality? #NCF2014

Last week I had the absolute pleasure to attend #NCF2014, the annual conference of the National Care Forum. This year’s conference saw a room full of Chief Execs, Trustees and colleagues from care provider organisations debating the eternal question of how best to focus on Bringing Quality to Life. The conference opened with this film, made […]

Pressing pause #yodo

I wanted to write a post a day for Dying Matters week, about death and dying and life and grief and anything else that’s relevant really, but I’ll be honest I found yesterday quite an emotionally punishing day. Not sure why exactly, maybe it was because it was the half way point of a week dedicated […]

VivaCards: reshaping preparation

Over ten years ago, after four hard years of slog, I sat my own PhD viva. If I’m completely honest I didn’t really know how to prepare for my viva, and there wasn’t a lot of support available (this was the days before social media or online discussion forums). In the absence of any better […]

My 35 thousandth tweet

Unusually for me I didn’t check twitter the moment I woke up this morning, instead I visited the twitter website as soon as I turned my mac on. It was this that meant I spotted something quite surprising, to me at least – that last night I’d reached the (completely meaningless really) marker of 35k […]

Compassion in Healthcare at Torbay Hospital

Last month Mum mentioned she’d seen a talk advertised in the library, it was being held at our local hospital and was being given by Sarah Tobin. It was on a Monday evening, a day I worked at home, Mum was curious and thought it might be of interest to me from a work perspective. […]

Twitter etiquette MT – the responses

Earlier today I posted a blog post about modified tweets, MTs. What followed surprised me no end, there was a really engaging conversation on Twitter. Lots of people agreeing, disagreeing, asking for more information, offering alternative views. I’ve done by best to capture the thoughts that people offered and group them according to themes: How […]