What one thing….websites #lazyweb

I’ve been delighted with the response to a tweet I sent this morning: So far responses have included: @paul_clarke – mobile/screen size adaptation @Ermintrude2 – the reason I went is accessible and obvious. No auto video/audio! @jaxrafferty – Important that a website is credible: whether selling socks, travel or research findings. Oh, & that it is not full of […]

What is service design?

I’ve been playing around with the idea of writing this post for a while, well I guess on and off for about a year! What started as a wish to understand more has, if I’m really honest, progressed into a minor irritation at the lack of clarity and then just before Christmas I had a […]

Change is a coming

“The rate of change in the business world is not going to slow down anytime soon. If anything, competition in most industries will probably speed up over the next few decades. Enterprises everywhere will be presented with even more terrible hazards and wonderful opportunities, driven by the globalization of the economy along with related technological […]

Design personas

For a while now I’ve been following a few people on twitter who have one or two feet in the design camp (or at least I think they do). I’m thinking of @fergusbisset @rufflemuffin @redjotter @segelstrom and @niccombe for starters. I’m quite strict with myself on twitter and am determined to keep my following count […]