I AM challenging behaviour

Busy week for my ‘I AM Challenging Behaviour’ badge. I’ve worn it at the two day NHSE event #LearningfromDeaths, at the brilliant #JusticeforLB Book Launch (you can buy the book here if you’ve not got it already), and for two days now at the MPTS Tribunal into the fitness to practice of Dr Valerie Murphy, […]

Courageous challenge versus conformist control

This morning I was up early (for a Saturday), scrolling through twitter, wondering how to kick start my weekend. Last weekend wasn’t my best one and I was hopeful for something to set a different path. Jodi Brown and friends didn’t disappoint: Genuinely killer question. I don’t know Jodi at all well, we’ve exchanged tweets […]

My 35 thousandth tweet

Unusually for me I didn’t check twitter the moment I woke up this morning, instead I visited the twitter website as soon as I turned my mac on. It was this that meant I spotted something quite surprising, to me at least – that last night I’d reached the (completely meaningless really) marker of 35k […]

How to handle disgruntled customers – Ollie style

Last night I reached my tolerance of the First Great Western website’s new booking system and fired out a despondent tweet venting my frustration. You can read more about the concerns I have with this new system and the apparent lack of user testing (because I refuse to believe that anyone did test it) on […]