Impersonal correspondence: 10-15 #nhssm

Once I’ve started something I always try my hardest to finish it, so having deconstructed and analysed paragraphs 1-9 of a letter from Katrina Percy to Sara Ryan, this post attempts to finish the rest of it. If you’d like to catch up before reading this, you can read the analysis of paras 1-3 here, then paras […]

Impersonal correspondence: paras 7-9 #nhssm

I continue, huge respect to anyone with the stamina to keep coming back to this issue, but as the conversation on twitter suggests it needs unpacking. You can read the analysis of paras 1-3 here and paras 4-6 here. Sara’s original letter is here and Katrina Percy’s response here. If you’re sitting comfortably, cuppa, chocolate, […]

Impersonal correspondence: paras 4-6 #nhssm

This post continues on from Impersonal correspondence: paras 1-3, all the context is there. This post continues to deconstruct the letter, starting at paragraph 4: ‘Like every single organisation and individual in the world, we are not perfect and on a rare number of occasions we get things wrong, sometimes with deeply distressing consequences. On […]

Impersonal correspondence: paras 1-3 #nhssm

I’ve been involved with the JusticeforLB campaign now for over six months, a number of people who work in communications roles, especially in the NHS, have been in touch in that time to say how useful this campaign has been for their learning, indeed one person described Southern Health’s behaviour as the ugly, of the good, […]

JusticeforLB: A movement for change

Less than two weeks ago a report was published on Southern Health NHS Foundation Trust’s website, detailing an independent investigation into the death of 18 year old Connor Sparrowhawk in an NHS hospital. Connor was known as LB, short for Laughing Boy, online. The Connor Report, found that his death was preventable. The report appears very […]

Fancy a postcard?

About two years ago I read a brilliant article Twitter by Post in which Giles Turnbull had taken twitter offline, replying in real time via the post. During 2012 I attempted to make more of an effort to send postcards, and I’m delighted that a few tweeps have been on the receiving end. I’m hoping […]