4 more Cs: callous, cruel, calculating and cowardly #6Cs #JusticeforLB

I’m on holiday at the moment, enjoying being sporadically connected, but today I found myself lost for words again. A couple of weeks ago I blogged a post about challenging anything NHS and the difficulties of doing so. In it I suggested 7Cs that I think I observe in communications around the NHS: control, construction, centralisation, challenge, […]

Impersonal correspondence: 10-15 #nhssm

Once I’ve started something I always try my hardest to finish it, so having deconstructed and analysed paragraphs 1-9 of a letter from Katrina Percy to Sara Ryan, this post attempts to finish the rest of it. If you’d like to catch up before reading this, you can read the analysis of paras 1-3 here, then paras […]

Impersonal correspondence: paras 7-9 #nhssm

I continue, huge respect to anyone with the stamina to keep coming back to this issue, but as the conversation on twitter suggests it needs unpacking. You can read the analysis of paras 1-3 here and paras 4-6 here. Sara’s original letter is here and Katrina Percy’s response here. If you’re sitting comfortably, cuppa, chocolate, […]

Impersonal correspondence: paras 4-6 #nhssm

This post continues on from Impersonal correspondence: paras 1-3, all the context is there. This post continues to deconstruct the letter, starting at paragraph 4: ‘Like every single organisation and individual in the world, we are not perfect and on a rare number of occasions we get things wrong, sometimes with deeply distressing consequences. On […]

Impersonal correspondence: paras 1-3 #nhssm

I’ve been involved with the JusticeforLB campaign now for over six months, a number of people who work in communications roles, especially in the NHS, have been in touch in that time to say how useful this campaign has been for their learning, indeed one person described Southern Health’s behaviour as the ugly, of the good, […]

Social media and citizen engagement

Over the past week I’ve blogged an argument as to why people should be taking notice of social media and have also worked up a discussion of the analogy of social media as a vehicle, so today I thought it was time to consider what journey the social media vehicle could take us on, and […]