What’s the worst that can happen?

Last weekend I found myself at the top of Narvikfjellet admiring the view when the weather closed in. Having travelled the 656metres up by cable car it was deemed too windy to travel back down and keen to avoid the walk down the side of the mountain in rubbish weather (dressed as tourists with inappropriate […]

Quiet inspiration and the unspoken leaders amongst us #ff

Earlier this week I had a brief conversation on twitter with @crouchendtiger7 and @GilesCharnaud in response to Andrea sharing that she was on the panel for the HSJ Most Inspirational Women in Healthcare Award. Andrea was asking for views (especially from people outside the NHS) about who inspires them and why. I offered two suggestions, […]

My 35 thousandth tweet

Unusually for me I didn’t check twitter the moment I woke up this morning, instead I visited the twitter website as soon as I turned my mac on. It was this that meant I spotted something quite surprising, to me at least – that last night I’d reached the (completely meaningless really) marker of 35k […]

Positive giving

I’m going to start this post with a disclaimer! I don’t know an awful lot about fundraising, or charitable giving so I’m not offering this post as some sort of expert advice. I am however interested in the potential of social media to share messages or build a narrative, and thought I’d share my personal […]

Life after Bobby: the first six months

Today it is six months since Dad died. I can’t quite believe it, one minute it feels like yesterday and the next like it was years ago, six of the longest and shortest months of my life. Time is a funny old thing, especially where grief and loss are involved. To mark the occasion this […]

Ticket booking with First Great Western – step two

A couple months ago I blogged some feedback about the new First Great Western online booking system. I also blogged about one particular member of their staff who I felt had dealt with me, and my fellow tweeters, particularly well – Ollie.┬áSince then I have received lots of tweets and comments from fellow train users, […]

Compassion in Healthcare at Torbay Hospital

Last month Mum mentioned she’d seen a talk advertised in the library, it was being held at our local hospital and was being given by Sarah Tobin. It was on a Monday evening, a day I worked at home, Mum was curious and thought it might be of interest to me from a work perspective. […]

A case of mistaken identity? A matter of life and death

My Dad died four months ago from bile duct cancer, cholangiocarcinoma. Since then I’ve seemed to blog less, and in a way that may be no bad thing, I’ve been doing lots of thinking and reflecting and recharging, but have had less concentration and less inclination to put fingers to keyboard. Then this week a […]

How to handle disgruntled customers – Ollie style

Last night I reached my tolerance of the First Great Western website’s new booking system and fired out a despondent tweet venting my frustration. You can read more about the concerns I have with this new system and the apparent lack of user testing (because I refuse to believe that anyone did test it) on […]