A case of mistaken identity? A matter of life and death

My Dad died four months ago from bile duct cancer, cholangiocarcinoma. Since then I’ve seemed to blog less, and in a way that may be no bad thing, I’ve been doing lots of thinking and reflecting and recharging, but have had less concentration and less inclination to put fingers to keyboard. Then this week a […]

How to handle disgruntled customers – Ollie style

Last night I reached my tolerance of the First Great Western website’s new booking system and fired out a despondent tweet venting my frustration. You can read more about the concerns I have with this new system and the apparent lack of user testing (because I refuse to believe that anyone did test it) on […]

Ticket booking with First Great Western #feedback

I had a moment this evening, a little one, where my frustration peeked when I went to book my train tickets for next week. I try not to book with The <insert mode of transport>line because they are explicit in their charges of a booking fee and a credit card transaction fee. Of late I’ve […]

Twitter etiquette MT – the responses

Earlier today I posted a blog post about modified tweets, MTs. What followed surprised me no end, there was a really engaging conversation on Twitter. Lots of people agreeing, disagreeing, asking for more information, offering alternative views. I’ve done by best to capture the thoughts that people offered and group them according to themes: How […]

Twitter etiquette – modify this? #MT

I’ve been blogging recently on this site about social media and how it can support engagement if done well. This morning I posted a slightly ranty tweet that went as follows: This wasn’t particularly subtle, it wasn’t meant to be. It also wasn’t actually directly at one individual in their own right, but a small […]

Life after Bobby: the first 100 days

It’s 101 days since Dad died today, I’d been thinking about this (non)-anniversary all week and was fully aware of it yesterday but couldn’t bring myself to concentrate long enough to write this post then. I’m confident Dad would appreciate the quirk of it being 101 days anyhow. So I’m going to keep this short […]

Ten top tips for new bloggers

I tweeted today that it was my three year blogging anniversary and Sarah Carr sent this tweet: 140 characters would not suffice for such a question so this blog post is for Sarah, and anyone else who is interested. I hope you find it useful and I’d welcome your feedback, comments and own suggestions. 1. […]

Not just a statistic – World Cancer Day

It’s 81 days since my amazing Dad died. He had been fighting bile duct cancer, cholangiocarcinoma, for five years and two months. Today is World Cancer Day and the campaign is seeking to dispel four key myths about cancer, I hope this blog helps to dispel at least two – that cancer is a disease […]

Life after Bobby: Month 2

So time moves on, it’s actually ten weeks today that Dad died but I wasn’t really in the mood to blog last week which would have been two calendar months. I can’t believe that it’s two months already, the list of things I’d have liked to share with Dad grows, my sense of his loss […]

Social media and citizen engagement

Over the past week I’ve blogged an argument as to why people should be taking notice of social media and have also worked up a discussion of the analogy of social media as a vehicle, so today I thought it was time to consider what journey the social media vehicle could take us on, and […]