Week One – Postcards via Twitter

This year I decided that I’d send more post, in the form of letters, postcards and birthday cards. I wanted a New Years Resolution that wasn’t just about my own self, hence the Postcards by Twitter idea. I’ve sent 10 items so far, across the country, have received one postcard back (which was never part […]

Social media metrics: reach ≠ quality

I need to start this post by confessing that I’ve been wanting to use ≠ in a post for ages. For anyone who is thinking it’s a typo, it’s not it’s actually the symbol for *does not equal*, so indulge me with my quirk if you will and keep reading – anyone who got here already. […]

What is service design?

I’ve been playing around with the idea of writing this post for a while, well I guess on and off for about a year! What started as a wish to understand more has, if I’m really honest, progressed into a minor irritation at the lack of clarity and then just before Christmas I had a […]