Ticket booking with First Great Western – step two

A couple months ago I blogged some feedback about the new First Great Western online booking system. I also blogged about one particular member of their staff who I felt had dealt with me, and my fellow tweeters, particularly well – Ollie.┬áSince then I have received lots of tweets and comments from fellow train users, […]

Compassion in Healthcare at Torbay Hospital

Last month Mum mentioned she’d seen a talk advertised in the library, it was being held at our local hospital and was being given by Sarah Tobin. It was on a Monday evening, a day I worked at home, Mum was curious and thought it might be of interest to me from a work perspective. […]

Ticket booking with First Great Western #feedback

I had a moment this evening, a little one, where my frustration peeked when I went to book my train tickets for next week. I try not to book with The <insert mode of transport>line because they are explicit in their charges of a booking fee and a credit card transaction fee. Of late I’ve […]

Life after Bobby: the first 100 days

It’s 101 days since Dad died today, I’d been thinking about this (non)-anniversary all week and was fully aware of it yesterday but couldn’t bring myself to concentrate long enough to write this post then. I’m confident Dad would appreciate the quirk of it being 101 days anyhow. So I’m going to keep this short […]

Ten top tips for new bloggers

I tweeted today that it was my three year blogging anniversary and Sarah Carr sent this tweet: 140 characters would not suffice for such a question so this blog post is for Sarah, and anyone else who is interested. I hope you find it useful and I’d welcome your feedback, comments and own suggestions. 1. […]

When time is limited

When someone is told (or they decide) that their time is limited, at somewhere or something, I’ve observed an almost primal attempt to do more, fit more in, go further or faster, squeeze maximum effort into the remaining time; that or an almost instantaneous acceptance that time is limited so there’s not much point trying […]

Reaching critical mass? Social media at #NCASC

Last month I attended my fourth National Children and Adult Services Conference #NCASC in Eastbourne. The first time I attended in 2009 was to launch the resources from Safety Matters, an action research Change Project I’d been running at RiPfA focusing on adult safeguarding. We had a session in Harrogate presented by myself and a […]

Engagement with research #openssw

Am at #OpenSSW today, going to be talking about engagement, evidence informed practice and research. Will blog later but for now, here’s how to NOT engage ppl w research!

Getting social care evidence into practice

There have been a couple of discussions on twitter and blog posts I’ve read recently that I’ve wanted to reply to, the most clear one came from @Ermintrude2 who wrote an excellent post about her struggles to keep up with research while working in frontline practice. Ermintrude, works as a social worker in an integrated […]

Crowdsourced twitter stories

At lunchtime today we had a meeting at work to discuss social media, with a particular focus on twitter. I met with a few colleagues in December and showed them how to use twitter, I wrote a post about it here and at the time asked people for their advice, which I had intended to […]