Why I’ll raise your parking fine with some feedback!

I spent last weekend in Wales and had a great time….all except the small matter of dragging myself out of bed on Saturday morning to pay for on-street parking in Cardiff, before then receiving a parking ticket for parking #arrrrrgh as apparently they couldn’t see my ticket.

I can’t begin to tell you how annoying that was, or the fact that if I’d known the fine for not buying a ticket was £50 (with 50% discount bringing it down to £25 if paid in 2 weeks) given how knackered I was I might have actually paid that £25 for a lie in, rather than get out of bed before 8am and still pay £4 and now have to write a letter and buy a stamp. I have written to Cardiff Council Parking Services to challenge the fine I received, and to provide feedback…detailed below.

I’ll let you know how I get on, but I was just wondering if anyone knows what your legal rights are if I have the ticket and believe it could be seen, but they claim they can not see it? Any thoughts very welcome.

Dear Cardiff Council Parking Services

Ref: QC11033190

I received a PCN while parked in Newport Road Lane, Adamsdown on 21 January 2012. I am writing to challenge this PCN as I had purchased a ticket on this date at 8am and it was visible on my dashboard. I have enclosed the original ticket and PCN.

I also wish to provide three pieces of feedback, in the spirit of making this a useful exercise for us both!

1)    It may be easier for your Civil Enforcement Officers to notice tickets if they had adhesive on them so that they could be stuck to windscreens rather than placed on the dashboard

2)    It would be easier for customers to pay, and for your CEOs to check payment, if you moved to a text based/technology enhanced payment service

3)    It would be a far better service experience if you were able to pay the previous night for early morning parking. I arrived in Cardiff at 8pm, but the machine would not allow me to pay for the next morning’s parking (despite the chargeable period for Friday having passed), therefore I had to get out of bed to buy my ticket – only then to receive a PCN.

I look forward to hearing from you in relation to my PCN being nullified, and I hope that my feedback is helpful.

0 comments on “Why I’ll raise your parking fine with some feedback!”

joe says:

So what happened?

Nothing happened for about 4 months and then I got a letter telling me off, acknowledging the feedback but cancelling the fine.

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